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Frequently Asked Questions

City of Toronto Hand holding house key

Housing Connections is now part of the City of Toronto and managing the Centralized Waiting List for subsidized housing continues to be our main focus.

Please visit for information about how to avoid eviction and where to find services to help you remain in your housing.

For information about financial benefits you may be entitled to, please visit

For policies and research on housing and homelessness, visit Community partners will find important information on this site too.

Call 311 if you need emergency shelter or information about other City services.

Housing Connections manages the centralized waiting list for subsidized housing in the City of Toronto. We support singles, seniors and families through the process of applying for and waiting for subsidized housing.

The wait for subsidized housing can be more than 10 years. In addition to assessing eligibility for subsidized housing, Housing Connections supports households on the waiting list by making referrals to other services and supports to help address immediate housing needs.

Looking for Affordable Rental Options in Downtown Toronto?

Toronto Community Housing is accepting applications for 59 new affordable housing units in two new rental buildings in Regent Park. The application deadline is Wednesday, February 28 at 4:30 p.m. More details on rental rates, building location, unit sizes, floorplans and eligibility criteria are available here.

Do you need to apply for subsidized housing?

online   Apply online

Click on the link Apply Online and follow the instructions.

Reminder: Before you begin, gather all the information you may need. If there is no activity for 60 minutes, the system will time-out, meaning nothing will be saved and you will need to start over.


In person   Apply in person

Visit 176 Elm Street to speak with someone in person. You can also use the computers in our Resource Centre to start an online application. We’re open:

Monday and Wednesday to Friday from 8:30 a.m. to 4:30 p.m.
Tuesdays from 8:30 a.m. to 6:00 p.m.

Visit a community partner near you. Our community partners are located throughout the city and their staff can help you with your application in person. Read the listing of our community partners here. Housing Help Centres are listed and mapped here.


direct mail   Apply through direct mail

fax Download forms, including the regular application form. Print a copy, fill in the form and send completed forms and any supporting documents to Housing Connections by mail to

Housing Connections
176 Elm Street
Toronto, ON
M5T 3M4

Or by fax to: 416-397-7401

telephone   Need help?

Call: 416-397-7400 to speak with someone Monday to Friday from 8:30 a.m. to 4:30 p.m.

Send an e-mail to for a response within 72 hours.