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In Toronto, there are about 185 social housing providers that are mandated to use the waiting list system to fill vacancies in their rent-geared-to-income units.

Housing Connections works with private non-profit providers, federally/provincially funded co-ops, and Toronto Community Housing Corporation.

Housing Connections maintains a subsidiary list for each provider and housing providers are required to select tenants/members from these waiting lists. They also maintain responsibility for their own tenant/member selection and for explaining their tenant selection policies to clients. Housing providers are also required to select priority applicants from their waiting list.

In addition to placement, housing providers also:

  • Assist clients by maintaining supplies of Housing Connection forms
  • Provide clients with information about their housing sites
  • Retain copies of applications in order to assess eligibility for their specialized housing programs with regards to dedicated or supportive housing

Some housing providers have mandates or special requirements for people who live in their buildings. Examples of mandates are those that limit tenants to seniors, a particular ethno-specific group, artists, or Aboriginal persons. For some mandates, in addition to completing the standard application, a special mandate form signed by the housing provider is required by the client to prove his or her eligibility to be listed for the buildings.