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Frequently Asked Questions
Acceptable ID
Priority Categories
Seniors Housing


Housing Connections has compiled answers to some of the most frequently asked questions about applying for rent-geared-to-income (RGI) housing.
Q: Will I know when my application is complete?
A: A notice informing you of your application status will be mailed to you. No need to call.
Q: What if I can't get some of the information needed to complete my application?
A: We may ask you for other information in its place. Until the application is complete, we will not place it on the waiting list.
Q: What can I do if my application is rejected?
A: You have a right to provide more info in writing.
Q: At what age am I eligible for seniors housing?
A: 59 years of age.  Click here for more information on seniors housing.
Q: Is there special help for the abused?
A: For more information about Special Priority click here or call our general inquiries line at 416-397-7400.
Q: How long do I have to wait for housing?
A: The wait ranges from about one to five years for a bachelor; seven to ten years for a one-bedroom; five to ten years for a two-bedroom; ten to twelve years for a three- to four-bedroom; and four to six years for a five-bedroom home.  You need to wait for your name to come up on the waiting list and for a vacancy in the size of unit in buildings you have chosen.
Q: What if I don't want the unit I am offered?
A: You get up to three housing offers.  You should only choose locations that you are willing to accept, because you only get up to three offers.  Once you refuse three offers, your name will be removed from the waiting list and you will have to apply all over again at the bottom of the waiting list.
Q: If I am housed somewhere that is not my first choice, will I stay on the waiting list for my other choices?
A: No. Once housed, you are taken off all waiting lists.
Q: If I choose to accept a unit that is smaller than the size I am eligible for, will I get priority to transfer to a larger unit?
A: This depends on the transfer policy of your landlord.
Q: If I add building choices to my application, how does it affect my date of application?
A: Adding building choices does not impact the date of application. All housing providers use the application date when you became eligible for the wait list, regardless of when you add the provider to your list.
Q: Do I have to pay back all my arrears to be eligible?
A: You must have proof of an up-to-date payment schedule in place in order to be placed on the waiting list or to be offered housing.
Q: Can my 15-year old son have a separate bedroom from my other son who's still a toddler?
A: Yes. Each member of the house hold is eligible to have a separate bedroom. However, spouses or partners must share the same bedroom. These rules are based on City of Toronto Occupancy Standards.
Q: If I have legal visitation or joint custody of two children, will I get two bedrooms for them?
A: Yes. The same rules apply where each child of the household can be eligible for their own room granted you can provide legal documentation proving the joint custody or legal visitation.