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How can I change my housing choices? (PDF)
Frequently Asked Questions

City of Toronto Hand holding house key

Housing Connections is now part of the City of Toronto and managing the Centralized Waiting List for subsidized housing continues to be our main focus.

Please visit for information about how to avoid eviction and where to find services to help you remain in your housing.

For information about financial benefits you may be entitled to, please visit

For research on housing and homelessness, visit

Information for community partners can be found on

Call 311 if you need emergency shelter or information about other City services.

Housing Connections manages the centralized waiting list for subsidized housing in the City of Toronto. We support singles, seniors and families through the process of applying for and waiting for subsidized housing.

The wait for subsidized housing can be more than 10 years. In addition to assessing eligibility for subsidized housing, Housing Connections supports households on the waiting list by making referrals to other services and supports to help address immediate housing needs.

Do you need to apply for subsidized housing?

online   Apply online

Click on the link Apply Online and follow the instructions.

Reminder: Before you begin, gather all the information you may need. If there is no activity for 60 minutes, the system will time-out, meaning nothing will be saved and you will need to start over.


telephone   Need help?

Call: 416-397-7400 to speak with someone Monday to Friday from 8:30 a.m. to 4:30 p.m.

Send an e-mail to for a response within 72 hours.