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Board of Directors - Member Profiles
Jehad Aliweiwi, Chair
The Chair of the Board of Directors is Jehad Aliweiwi, the Executive Director
of Thorncliffe Neighbourhood Office, a social and economic development multi
service organization serving the Thorncliffe community for over 25 years.
He is a strategic thinker with more than 15 years of experience in senior
management positions in social, settlement and community service
organizations. He has extensive training and background in policy
development, implementation and evaluation.
Aliweiwi has planned and organized numerous national conferences, facilitated
dozens of workshops on human rights, empowerment, skills training, race and
ethnic relations, media and government relations, and refugee and immigration
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issues. He has extensive community volunteer experience and is a
passionate advocate of greater accessibility for newcomers and ethno cultural
communities into the cultural, social and
political landscape of Canada.
Formerly executive director of the Canadian Arab Federation and a regional
director of Catholic Cross-cultural Services, Metro Region, Jehad currently
serves on the Board of the Ontario Science Centre, Ontario Council of Agencies
Serving Immigrants and Fred Victor Centre.
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Afshan Bye, Director
Afshan Bye has over 20 years of management experience in a variety of sectors
including the financial services, airline, direct marketing, telecommunications
and e-commerce industries.
Today she works in partnership with Bruce Simpson and Winston Siegel at
SwitchGear Consulting. SwitchGear focuses on Sales and Service Operations with
a niche in Call Centres. They are most frequently engaged to assist in
the area of revenue generation, improving customer loyalty and service, and
"un-complicating" operations. "We know that the front-line is the only place
that drives revenue so that's where we focus our clients to build productive,
results-oriented organizations that over-achieve revenue targets."
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Former positions include SVP of Sales and Service at ING DIRECT Canada where
she was responsible for two service centers, one in Toronto and one in Ottawa
and all retail outlets. Past positions include President, of eOS
Consulting Services and a number of key management positions including
Vice-President of Customer Service for Sprint Canada.
Her experience in managing full service centers is comprehensive and
diversified, with time spent managing all aspects of a full service center
including inbound telephone sales, field sales support, outbound loyalty and
telemarketing campaigns, customer service, technical support and ancillary
areas that support customer service. Her focus on the people side of
business has led to the formation of relationships with some of the industry's
most noteworthy members, and allowed her to maintain an ongoing, valuable
perspective on the field.
Afshan believes the key to creating an impressive customer experience starts
with a well-defined strategy supported by a strong team who can implement
simple but effective processes that leverage technology to follow through on
the marketing service promise. With these building blocks in place, the end
result is strong customer and employee relationships, which drives profit and
delivers a positive impact on a company's success.
With her systematic approach to problem solving, well-honed organizational
skills, and ability to implement a plan of action, combined with her people
friendly approach, Afshan has the skills, vision and enthusiasm that will
provide your next project with the leadership and thrust it needs to meet and
exceed your expectations.
Other achievements include co-authoring "Call Center for Dummies" published in
April 2010.
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Len Koroneos, Treasurer
Len was appointed Chief Financial Officer and Treasurer of Toronto Community
Housing in September 2010. Prior to joining Toronto Community Housing, Len was
with a major health care services corporation operating in Canada and the
United States for 22 years, where he held senior management positions of
Vice-President, Taxation, Treasurer, and Business Development.
Len garnered
extensive experience in taxation, accounting, auditing, and finance while
working at KPMG, an international accounting firm from 1977 to 1985.
Len holds
an honours BBA degree from the Schulich School of Business, obtained his
Chartered Accountant designation in 1979 and is a member of the Institute of
Chartered Accountants of Ontario.
Filsun Mahamed, Director
Filsun Mahamed is in her final year of a Bachelor of Honours in Political
Science and Equity Studies at the University of Toronto. She is currently
doing an internship at the City of Toronto under Councillor Shelley Carroll for
the City of Toronto Regional Champion Campaign.
Mahamed is passionate about equity issues especially concerning women,
children, poverty, and homelessness, policy development and the environment.
Having worked on several initiatives in marginalized communities has heightened
her desire to work towards bringing about policies and programs to benefit
impoverished communities.
Filsun put her passion about community and the environment
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to work as a project manager for Evegreen for the Take
B.A.C. 13 Project (beautiful and clean) in 2009. She was a member of
the Somali Student Association at the University of Toronto and served as
secretary for two years from 2007 to 2009. Filsun was also the
Coordinator/Facilitator for the Somali Youth Association of Toronto from 2006
to 2009.
Mahamed has been a member of various student and community groups such as The
Pulse, a community Somali youth group, the Black Students Association and the
African Students Association.
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Angus D. Palmer, Director
Angus D. Palmer is the General Manager of Wigwamen Incorporated, Ontario's
oldest and largest, urban Aboriginal non-profit housing provider. Prior to
joining Wigwamen in 1998, he was a development consultant for fifteen years and
assisted in the development of 24 non-profit, co-operative, and Aboriginal
housing projects totalling over 800 units throughout northern and central
Ontario.
At Wigwamen he took a lead role in the development of "Wigwamen Waabnong"
(Houses in the East), its award winning 92 unit affordable and transitional
housing project in Malvern, and he has been Wigwamen's principal representative
in its
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partnership with the YWCA in the development of the
YWCA Elm Centre.
Active in his community, Angus has served on a variety of Boards of Directors,
including the Native People of Sudbury Development Corporation; the Sudbury
District Housing Authority; and Agincourt Community Services Association.
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