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    TROUBLESHOOTING

    Here is the basic information you will need to know about applying for housing and maintaining your application.  Click on any question to see the answer.  If you want this information in another language, click on the language you want to see.

    To download a PDF version of this page in English, click here

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    Applying for subsidized housing
    How do I qualify for subsidized housing?
    How do I qualify for subsidized housing?
    • show legal status in Canada for all household members.  For a list of documents that you can provide, click here
    • one household member must be 16 years of age or older
    • show a repayment schedule if one of your household members owes money to a social housing provider in Ontario
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    How do I apply for subsidized housing?
    How do I apply for subsidized housing?

    If you are interested in applying for subsidized housing, where your rent will be based on 30 per cent of your household income, you need to complete an application form. A quick and easy way to apply is to complete an online application.

    Or you can print the application form and submit it with the required documents to Housing Connections.

    Or you can call or visit our office or one of our Community Partners (click here for a list)

    You need to submit a signed declaration form and signed consent form with your application.

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    What unit size am I eligible for?
    What unit size am I eligible for?
    • spouses/partners share a bedroom and can request to share a bachelor unit
    • two same-sex children under 18 years old do not have to share a bedroom (minimum of 1 and maximum of 2 persons per bedroom)
    • children 18 or over are entitled to their own room (or you can request that they share a room with another child)
    • children under 18 years old of the opposite sex are given separate bedrooms (unless you request to have the children share a bedroom)
    • a parent can request to share a bedroom with their dependent child 


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    How do I apply for seniors' housing?
    How do I apply for seniors' housing?

    You need to be 59 years of age or older to add seniors' buildings to your application. Click here for more information about seniors housing.

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    Applying for special priority housing
    How do I apply for special priority housing for victims of abuse?
    How do I apply for special priority housing for victims of abuse?

    This priority is for a household member who is 16 years of age of older, has been abused, lives with or has lived with their abuser, and wants to permanently separate from the abuser.

    You need to complete and submit an Applicant Declaration of Abuse and Confirmation of Abuse form with your application for subsidized housing. Click here to see tips on how to show common address with the abuser.

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    How do I apply for priority for the terminally ill?
    How do I apply for priority for the terminally ill?

    This priority is for applicants who have less than two years to live and can provide the medical documents needed. Your doctor will need to complete this form and submit it to Housing Connections.

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    Priority for over-housed tenants
    Priority for over-housed tenants

    Subsidized tenants that live in a unit that is larger than the unit size they are eligible for are over-housed.  For more information on over-housed tenants, click here.

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    Are there any other priorities that I may be eligible for?
    Are there any other priorities that I may be eligible for?

    There are no other priorities, but there are local rules that allow for applicants to be offered every one in seven vacancies. You may be eligible if you are:
    • homeless
    • part of a separated family with a child in care of Children's Aid Society
    • 16 or 17 years old when you apply

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    Keeping your application up to date
    How do I add or remove building choices on my application?
    How do I add or remove building choices on my application?

    There are three ways you can update your building choices:
    1. update your building choices by logging in to your application online if you have your application number and password
    2. use the housing listings to choose where you want to live, then call 416-981-6111 to use the automated telephone system (with your application number and P.I.N.) or speak to a representative
    3. complete this form and submit it to Housing Connections
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    How do I add a family member to my application?
    How do I add a family member to my application?

    Complete this form and submit it to Housing Connections.  You will need to provide legal status in Canada documents for each family member you add to your application.

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    What if my contact information, income or family changes while I'm on the waiting list?
    What if my contact information, income or family changes while I'm on the waiting list?

    You need to keep in touch with Housing Connections at least once a year to keep your application active, but always let Housing Connections know right away when there is a change to your application. Click here for ways to contact us.

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    Waiting for subsidized housing
    How long will I wait for subsidized housing?
    How long will I wait for subsidized housing?

    The waiting list works on a first come, first served basis. Special priority households are offered housing before the chronological waiting list. How long you wait may depend on:
    • how often tenants are moving out from the buildings you have listed
    • the number of building choices you have listed
    • the unit size(s) that you are listed for - some unit sizes have more demand than others
    For tips on choosing buildings, click here.

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    Housing offers
    What happens when I am offered subsidized housing?
    What happens when I am offered subsidized housing?
    • the housing provider will contact you directly when you reach the top of the list for one of the buildings you selected
    • you should view the unit before you accept the housing offer
    • you get a maximum of three refusals of housing before being removed from the waiting list
    • you will need to show the housing provider legal status in Canada and proof of income for all household members
    • once you accept the housing offer and move into the unit, you are off of the centralized waiting list
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    If you have immediate housing needs, you can get more information here:

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