How to apply
Apply Online
Application Update
Rent Supplement
Accessibility Tools
Housing Listings
How can I change my housing choices? (PDF)
Frequently Asked Questions

Possible Labour Disruption at
Canada Post

It will be business as usual at Housing Connections despite the possibility of a labour disruption at Canada Post.

Clients wanting to apply for subsidized housing should use the online application form, or come into the Resource Centre in person. Clients needing to provide Housing Connections with information or any other correspondence can also send documents electronically to housingconnections@toronto.ca, or come into the Resource Centre in person.

Housing Connections is located at 176 Elm St. and is open M-F 8:30 a.m. – 4:30 p.m., Tuesdays 10 a.m. – 6 p.m. There is a 24 hour drop box available on site. The call centre continues to operate M-F 8:30 a.m. – 4:30 p.m.

Here are additional ways to receive support and stay connected

  1. Email or send documents electronically - housingconnections@toronto.ca
  2. Fax - (416)397-7401
  3. Call - (416)981-6111
  4. See the community partner list on our website

The Shelter, Support & Housing division is doing its best to be flexible during this labour disruption.

Housing Connections manages the centralized waiting list for subsidized housing in the City of Toronto. We support singles, seniors and families through the process of applying for and waiting for subsidized housing.

The wait for subsidized housing can be more than 10 years. In addition to assessing eligibility for subsidized housing, Housing Connections supports households on the waiting list by making referrals to other services and supports to help address immediate housing needs.

Do you need to apply for subsidized housing?

online   Apply online

Click on the link “Apply Online” and follow the instructions.

Reminder: Before you begin, gather all the information you may need. If there is no activity for 60 minutes, the system will time-out, meaning nothing will be saved and you will need to start over.


In person   Apply in person

Visit 176 Elm Street to speak with someone in person. You can also use the computers in our Resource Centre to start an online application. We’re open:

Monday and Wednesday to Friday from 8:30 a.m. to 4:30 p.m.
Tuesdays from 10 a.m. to 6 p.m.

Visit a community partner near you. Our community partners are located throughout the city and their staff can help you with your application in person. Read the listing of our community partners here. Housing Help Centres are listed and mapped here.


direct mail   Apply through direct mail

fax Download forms, including the regular application form. Print a copy, fill in the form and send completed forms and any supporting documents to Housing Connections by mail to

Housing Connections
176 Elm Street
Toronto, ON
M5T 3M4

Or by fax to 416-981-6112

telephone   Need help?

Call 416-981-6111 to speak with someone Monday to Friday from 8:30 a.m. to 4:30 p.m.

Send an e-mail to ask@housingconnections.ca for a response within 72 hours.

If you are having a problem with accessing information on our website or using the online application update tool, please read the troubleshooting tips on this page. If these tips do not address your specific issue, call or send us an e-mail.


Information on applying for housing available in
10 languages:

English   Français   العربية  
中文   ਪੰਜਾਬੀ   русский язык
Español   Filipino   தமிழ்